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"errorMessage":"QB Connector is Running but Quickbooks File may not be open or Quickbooks is not running."

I am receiving the following error message in the error logs of Ground2Cloud and am unsure how to resolve it:

{"errorMessage":"QB Connector is Running but Quickbooks File may not be open or Quickbooks is not running.","errorCode":501,"errorTrace":"   at Quickbooks.Session_Framework.SessionManager.initialize(String appName, String appId, ENConnectionType connType)\r\n   at Quickbooks.Session_Framework.SessionManager.getSessionInstance(String appName, String editionString)\r\n   at CEConnector.Models.quickbooks.QuickbooksHelper.init(Object elementInstance)\r\n   at CEConnector.Models.quickbooks.QuickbooksHelper.execute(Object input)"}

 

Answer:

Make sure that the instance name that has been specified in Cloud Elements for QBE exists in the QBE integrated applications list.

https://cl.ly/3T0E3T1x1B1i

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